**We are currently closed due to the Coronavirus outbreak and hope to resume normal services as soon as possible. We will announce when we re-opening on our website & social media pages. Stay safe & look after each other **
We offer the following delivery services:
In some cases we may deliver by hand if either your design is particularly fragile or we feel we can get your order to your quicker. Where we use our trusted courier (who is DPD Group) they will provide you with a 1 hour time window once their scheduling is completed which is usually the evening before delivery or first thing on the day of delivery this will be sent to the email address provided at checkout. Please ensure you enter your correct email at checkout for this delivery time to reach you. In addition we will send you tracking information for your parcel and an email notification to say it has been dispatched from us.
Where no specific delivery date is selected at checkout we will dispatch in line with your chosen shipping method (ie. within 5 working days Monday to Friday on standard delivery and next day when express selected and ordered before 11am* and subject to availability) the next working day. We do not dispatch or count Saturdays or Sundays as working days. While every effort is made to deliver to you in good time all delivery services where a third party is used services are offer in good faith and Forever Flowers cannot be held responsible for delays outside of our control. Please refer to our FAQ's & T&C's page for full info.
We strongly recommend if your order is for a special date where possible extra time is allowed of a minimum of 2-3 days.
All purchases made with directly through our website, in person or by telephone will be bound by our FAQ's & T&C's which can be found here. Forever Flowers or third parties do not accept liability for items lost or stolen from 'safe place locations'. In the event you are not home at the time of the pre-notified delivery time our couriers will leave in a safe place or with a neighbour. Please note this is their default procedure as instructed by us to ensure you receive your order on the day requested and that it isn't taken back to the depot as they are not able to re-attempt delivery same day. If you would like to opt out of this default procedure you must change the default via the email sent to you by them informing you of their delivery time - regretfully we are unable to do this on your behalf. You can leave a special instruction, nominate a neighbour, request a new date etc via their link. All our items are photographed pre wrapping, pre shipping and the outer shipping box to confirm condition throughout transit. Any breakages, loss or damage must be notified to us within 24 hours, in writing by email to firstname.lastname@example.org. Should there be any visible damage to your delivery before opening we can only accept a liability claim if your delivery is clearly photographed or videoed before opening. We recommend in the unlikely event you see damage to your parcel you either refuse the delivery, call us prior to the delivery driver leaving or sign as 'unchecked' and contact us immediately otherwise we will be unable to make a damage claim on your behalf. Any investigations regarding courier damage, loss, refusal or theft can take up to 7 working days and we are unable to refund or replace items within this time. In the event we attempt delivery by hand and no one is home where possible we will always do our best to get back to you the same day however third attempts become chargeable. Items sent by Royal Mail that are undelivered for whatever reason investigations take 15 days until which time we are unable to offer a refund. For potentially 'lost' items we cannot open a dispute with Royal Mail until 15 days from despatch have passed. Please be advised that until this time period has elapsed we are not able to send out replacement items. It is Royal Mail's responsibility to complete delivery and we are unable to replace or refund items until the 15 day period has elapsed.
Delivery address exclusions - We regret we do not currently deliver to: large commercial premises, PO boxes, Doddle collection shops or similar, universities, student accommodation campuses, army Baracks, APO's or airports. However we have certain ways around some of these delivery exceptions please telephonies our studio prior to placing your order on (01959) 509 541.
DPD Customer Services (0121) 275 0500
We also deliver within the UK at weekends. Please ensure you select weekend delivery supplement at checkout. If you select standard delivery at check out but select a weekend date from the calendar we will ship to you the next working week day (Monday - Friday).
In the event your order is returned to us as 'unsuccessfully delivered' for any reason we will charge a re-delivery fee payable before a second attempt will be made.
Subject to stock, we offer an express delivery service (occasionally same day or next day service) when ordered before 11am, please contact us by telephone to discuss your requirements.
Orders are not processed on national bank holidays or Sundays. These will be processed the next working day. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
*Poscode restrictions Map of London deliveries - we deliver anywhere on this map plus Kent.