Terms, Conditions & Delivery

Standard Deliveries

Our standard UK delivery is weekday Monday to Friday and arrive by courier before midday. Standard delivery is £18.99. Our courier (DPD) will be able to provide you with a 1 hour time window the day before delivery via email link please ensure you enter correct email contact details at checkout for this to reach you. In addition Forever Flowers will send you tracking information and an email notification to say your order is ready for dispatch. We deliver most of our designs (excluding fresh and Queen B lines) worldwide. Please select your country at checkout. Please note Forever Flowers is not responsible for any incurred additional costs to you to received your order such as customs. All and any additional fees remain the customers responsibility.

Where no date is chosen from the calendar we automatically dispatch by the shipping method chosen (ie. 3-5 days on royal mail & courier services).

We highly recommend if your order is needed for a special or specific date ie. a birthday, proposal or wedding anniversary etc. that extra time is allowed (1-2 days recommended). We cannot be held responsible for late arrivals which impact the courier such as road traffic accidents/ severe adverse weather conditions etc. We do our upmost to assist in tracking your order for you, keeping you up to date with delivery and chase them where we can.

All purchases made through us by any means of payment either directly through the website, on the telephone, payment by PayPal or bank transfer are bound by our standard purchase terms and conditions. Please note neither Forever Flowers UK or our couriers accept liability for items lost or stolen from 'safe place locations'. In the event you are not home at the time of your pre-notified delivery our couriers will leave in a safe place or with a neighbour this is their default procedure. Should you not wish default procedure to happen your instructions need to be actioned via the email sent to you by them informing you of their delivery time. We cannot accept responsibility for loss. damage or theft whilst left with a neighbour. All our items are photographed pre wrapping, pre shipping and the outer shipping box to confirm condition throughout transit. All re-delivery attempt are chargeable at standard delivery rates of weekday £18.99 & weekend £30. Any breakages, loss, damage must be noticed to us strictly within 24 hours in writing by email to hello@foreverflowersuk.com. Should visible damage be present before opening your delivery we are only able accept a liability claim if your items is photographed or videoed BEFORE opening. We recommend in the unlikely event you see damage to your parcel you either refuse the delivery, call us prior to the delivery driver leaving or sign as 'unchecked' and contact us immediately and within 24 hours otherwise we will be unable to make a damage claim on your behalf. Any investigations regarding damage, loss, refusal or theft can take 5-7 working days (excluding Saturday and Sunday) whilst our couriers collate and provide us with relevant informaiton. We are unable to issue a result prior to their decision however we will update you throughout with an update. In the event we deliver to you by hand, you are not home and we are able to re-attend the same day we will always do so. After this second attempt by us deliveries will be chargeable at our standard rate £18.99. Items sent by Royal Mail that are undelivered or lost investigations take take 28 days. 

Regrettably we do not deliver to: large commercial premises, PO boxes, Doddle collection shops, universities, student accommodation campuses, army Baracks APO's or larger airports. We do have certain ways around this exception, if you wish to discuss with our customer services team please telephone us on (01959) 509 541 prior to placing your order.

IMPORTANT - Regretfully due to a recent rise in PayPal and credit card chargebacks and online fraud all orders made from january 2019 onwards all payments are required by bank transfer only. We apologies for any inconvenience this may cause.

Kind regards, Forever Flowers UK Management Team 

DPD Customer Services (0121) 275 0500

Some smaller items maybe sent by Royal Mail

We also deliver within the UK weekends (Saturday's and Sunday's). Please ensure you select the weekend delivery supplement at checkout. Weekend delivery is £30.00 within the UK. If you select standard delivery at check out but select a weekend date from the calendar we will ship to you the next working week day (Monday - Friday).

Please note our personalised preserved rose boxes are bespoke made and usually take 3-5 working days (this maybe extended during busier periods).

We deliver either by hand, Royal Mail or by courier depending on your location. We will keep you informed via email or text of your delivery status and tracking information and of your 1 hour delivery slot (courier deliveries) the day before we are due to deliver.

In the event your order is returned to us as 'unsuccessfully delivered' for any reason we will charge a re-delivery fee payable before a second attempt can be made. 

Express Delivery

We can offer Express delivery (next day service), please contact us to discuss.

Exclusions

We regret we do not ship to; PO boxes, APO's, military bases or barracks, Doddle or Amazon collection points and also some larger commercial premises.

In some cases stock may not be available; if this is the case we will contact you via telephone or e-mail within 24 hours.

No orders will be processed on national holidays or weekends. These will be processed the following working day. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Forever Flowers is not responsible for any delays caused by bad weather, air or postal strikes, or by destination customs clearance.

*Poscode restrictions Map of London deliveries - we deliver anywhere on this map* 

If you require any help or advise on lifting your roses please telephone the studio on 01959 509541 or email us at hello@foreverflowersuk.com

By placing an order with us you are agreeing with the above terms and condition and those stated in FAQ'S. 

Please note for data protection we can only deal with the person who placed the order. In the event that your order is returned to us due to no one being at the delivery address you will be charged for re-delivery. This also applies to collections of goods being returned to us. This charge will be deducted from your final refund.