Delivery

 

UK Mainland DPD Courier Service

Regrettably we are not shipping Internationally at this time

Nationwide delivery with a 1hr window 

 Saturday & sunday services

 

 

Royal Mail Postal Service (UK Mainland only)

Please note this is not a garanteed delivery date we cannot specify a date to royal mail to deliver to you. Royal Mail have delays due to strike action and backlogs of parcels

Royal mail services is only available on orders under £55

 Please note Royal Mail do not deliver on a nominated day. If you require delivery on a specific date please any of our select courier options. If parcels are lost with royal mail we have to wait the full 3 weeks (21 days) until the consider it lost and we can make a claim. We are not able to offer refunds before this time.

Royal Mail Special Delivery (1-2 day)

Royal Mail first class tracked (1-3 days)

Royal Mail second class tracked (4-7 days) 

(Delivered monday - saturday)

 

International Delivery

Currently on hold - please contact us for latest updates

Deliveries currently running to time within the UK mainland

*Regrettably we are not shipping Internationally at this time*

 

Local delivery

Within 10 miles of Forever Flowers studio (TN16)

Complimentary same day hand delivery (subject to availability) to - 

 CRO, CR6 RH7, RH8 DA3, DA4, DA13 TN8, TN9, TN10, TN13, TN14, TN15, TN16, BR1, BR2, BR3, BR4

Use code 'LOCAL' online at www.foreverflowersuk.com

Please note we do not currently ship to PO Boxes, military bases or APO's

 

Recieving your delivery

Once your order is ready for dispatch we will send you an email (sent from -hello@foreverflowersuk.com) to say your order is ready for dispatch from us along with tracking information for the courier or Royal Mail, Hermes, UPS etc or a time slot if it is a hand delivery arranagement. Please ensure you check your spam & junk boxes. Please note delivery dates are not garanteed unless we are hand delivering to you/ your recipient. This includes courier services as third party deliveries are out of our control. We do not refund or part refund for late deliveries. This forms part of our terms & conditions of purchase.  Hand deliveries services are within a 10 mile radius of the Forever Flowers studio in Biggin Hill, Kent, TN16. Customers can make delivery ammendments via the courier's email sent to them (eg. DPD) where you can choose delay your delivery, change the delivery date, opt to 'leave in a safe place*' This is done so entirely at customers own risk. We do not accept responsibility for loss or damage when left with a neighbour or leave in a safe place option is chosen by the customer.

    Some of our more delicate floral designs such as the Queen-B bling box, Minnie Mouse Arranagements, Very large deigns, glassware and some bespoke designs require specialist handling and maybe delivered by our own team by arranagement with you in advance at a convenient time to you. If you have a bespoke arranagement or have selected a website hand delivery piece we will deliver on a day that suits you (one of our florists will contact you persoanlly to arranage a convenient day and time to you), or that you select and provide you a 1-2 hour delivery window along with updates from your driver. We are able to provide DBS security vetted professional drivers for private residences, with pre-advise of thier name & registration number where required.

     DPD usually delivery between 08:00-19:00 seven days a week. DPD provide our customers with a 1 hour time for your delivery by email, usually by 11am on the day of the delivery.

    If for any reason you don't receive your DPD email you can:-

    1. Contact us

    2. Track your parcel using the tracking number in your Forever Flowers email (from hello@foreverflowersuk.com) and by heading to the DPD website trace & trace which is  www.dpd.co.uk

     Orders placed outside of Forever Flowers work hours will be processed the next working day, along with any messages or instructions. Please order before 11am for express next day delivery. Normal working hours are monday to friday 08:30-17:30, saturday 09:00-17:00, closed on Sundays (open Mothering Sunday)