Terms, Conditions & Delivery

Standard Deliveries

Our standard UK delivery is Monday to Friday and arrive by hand by us or by courier depending on your location. We deliver between 08:00-19:00. Our standard delivery is £14.99. Our courier (DPD) will provide a 1 hour time window the day before delivery, usually after 4pm, by email. Please ensure you enter your correct email at checkout for this delivery time to reach you. In addition we will send you tracking information for your parcel and notification to say it has been dispatched from us. We deliver the majority of our arranagments (excluding fresh flowers and our Queen B preserved rose design) worldwide. Simply select your country at checkout. Please note any customs charges remain the responsibility of the customer. 

Where no specific delivery date is selected at checkout we will dispatch in line with your chosen shipping method (ie. within 5 working days on standard delivery and next day when express is paid for and ordered before 11am* subject to availability).

We strongly recommend if your roses are for a special date like a birthday or anniversary etc, where possible extra time is allowed of wedding anniversary of 1-2 days. Forever Flowers cannot be held responsible for delays caused third parties.

All purchases either directly through this website or by phone are bound by our terms and conditions of purchase. Forever Flowers or third parties accept liability for items lost or stolen from 'safe place locations'. In the event you are not home at the time of the pre-notified delivery time our couriers will leave in a safe place or with a neighbour. Please note this is their default procedure as instructed by us and to ensure you receive your order on the day requested. If you would like to opt out of this default procedure you must change the default via the email sent to you by them informing you of their delivery time - regretfully we are unable to do this on your behalf. We cannot accept responsibility for loss, damage or theft whilst left with a neighbour. All our items are photographed pre wrapping, pre shipping and the outer shipping box to confirm condition throughout transit. All re-delivery attempts are chargeable. Any breakages, loss or damage must be notified to us within 24 hours, in writing by email to hello@foreverflowersuk.com. Should there be any visible damage to your delivery before opening we can only accept a liability claim if your delivery is clearly photographed or videoed before opening. We recommend in the unlikely event you see damage to your parcel you either refuse the delivery, call us prior to the delivery driver leaving or sign as 'unchecked' and contact us immediately otherwise we will be unable to make a damage claim on your behalf. Any investigations regarding damage, loss, refusal or theft can take up to 7 working days. In the event we attempt delivery by hand and no one is home where possible we will always do our best to get back to you the same day. Third attempts become chargeable. Items sent by Royal Mail that are undelivered for whatever reason investigations take 28 days.

We are unable to deliver to very large commercial premises where there is no reception to sign for your parcel, PO boxes, Doddle collection shops, universities, student accommodation campuses, army Baracks APO's or airports. However we have certain ways around some of these exceptions, if you wish to discuss with our customer services team please telephone (01959) 509 541 prior to placing your order.

DPD Customer Services (0121) 275 0500

We also deliver within the UK at weekends. Please ensure you select weekend delivery supplement at checkout. Weekend delivery is £30.00 within the UK. If you select standard delivery at check out but select a weekend date from the calendar we will ship to you the next working week day (Monday - Friday).

In the event your order is returned to us as 'unsuccessfully delivered' for any reason we will charge a re-delivery fee payable before a second attempt will be made. 

Express Delivery

Subject to stock, we offer an express delivery service (occasionally same day or next day service) when ordered before 11am, please contact us by telephone to discuss your requirements.

Orders are not processed on national bank holidays or Sundays. These will be processed the next working day. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. 

*Poscode restrictions Map of London deliveries - we deliver anywhere on this map* 

By placing an order with us you are agreeing with the above terms and condition and those stated in FAQ'S. 

Please note for data protection we can only deal with the person who placed the order.