We are currently offering the following delivery services however delays out of our control are likely during the Covid-19 pandemic.
- Standard UK courier delivery
- Hand delivery within 10 miles of our Kent studio (further afield quoted for by contacting us)
- Limited Express/ Next day services available (subject to stock & delivery postcode) please Contact us before placing your order (POA)
- Royal mail recorded delivery & special delivery
Some of our more delicate floral designs displayed on our website (such as the Queeb-B, Minnie Mouse Arranagement & giant 70cm rose bears) are for hand delivery by our own team. We provide an A+ hand delivery service including; even more luxurious gift wrapping & box, extra careful handling, the name & registration number of your driver & vehicle registration, a dedicated mobile number for your driver, GPS updates when your driver is on route, a 1-2 hour delivery window (subject to how far away you are we can usually pin point a more accurate time on the delivery day), confirmation text/ email &/ or door step photo once delivered.
For courier deliveries we use our trusted TAPA approved courier (DPD Group) they will provide you with a 1 hour time window once their scheduling is completed which is usually the evening before delivery around 7pm or first thing on the day of delivery this will be sent to either the email address provided at checkout or your mobile phone as a text message. Please ensure you enter your correct email and mobile at checkout for this delivery time to sucessfully reach you. In addition we will send you a dispatch email and the tracking information so you are always kept up to date and know when your parcel is arriving. Should you receieve your dispatch email from us but not receieve an email from DPD please contact us and we will resend this information from them to you.
Refused courier deliveries
Refused deliveries are chargeable as a second delivery attempt at the standard delivery rate. In the event an item is returned to us by the courier either as refused or after more than one attempt we reserve the right to deduct delivery charges from any refund due. Refunds are at managements discretion and any making charges, material costs and delivery charges will be deducted from any refund due to the customer. This forms part of our terms of purchase.
Where the customer selects no specific delivery date at checkout we will dispatch in line with your chosen shipping method (ie. within 3-5 working days Monday to Friday for standard delivery and next day when express selected and ordered before 11am* and subject to availability) the next working day. We do not dispatch by courier or count Saturdays or Sundays as working days. While every effort is made to deliver to you in good time all delivery services where a third party is used services are offer in good faith and Forever Flowers cannot be held responsible for delays by couriers outside of our control. Please refer to our FAQ's & T&C's page for full info before making your purchase.
We strongly recommend if your order is for a special date eg. a birthday or anniversary extra time is allowed of 2-3 days.
By making a purchase through us (Forever Flowers UK or Forever Flowers Home) either directly through our website, by text/ whattsapp, in person or by telephone you agree to our FAQ's & T&C's which can be found here. Forever Flowers or third parties do not accept liability for items lost or stolen from 'safe place locations'. In the event you are not home at the time of the pre-notified delivery time our couriers will leave in a safe place or with a neighbour. Please note this is their default procedure as instructed by us to ensure you receive your order on the day requested and that it isn't retruned to the depot as our couriers do not offer re-delivery on the same day. If you would like to opt out of this default procedure you must change the default via the email sent to you by them informing you of their delivery time - regretfully we are unable to do this on your behalf. You can leave a special instruction, nominate a neighbour, request a new date etc all via DPD's link. All our items are photographed pre-wrapping, pre-shipping and the outer shipping box to confirm condition throughout transit. Any breakages, loss, non-delivery or damage must be notified to us strictly within 24 hours of its deluvery due date, in writing by email to firstname.lastname@example.org. Should there be any visible damage to your delivery before opening we can only accept a liability claim if your delivery is clearly photographed or videoed before opening. We recommend in the unlikely event you see damage to your parcel you either refuse the delivery, call us prior to the delivery driver leaving or sign as 'unchecked' and contact us immediately otherwise we will be unable to make a damage claim on your behalf. DPD investigations regarding damage, loss, refusal etc take 7 working days and we are unable to refund or replace items before this time. In the event we attempt delivery by hand and no one is home where possible we will do our best to get back to you the same day however third attempts become chargeable.
International VAT, duty, customs fees & import charges
Where we are able to ship to international destinations, including parts of Ireland the customer will be responsible for any importing fees or customs charges. The customer confirms this by placing an order. All international orders are classed and marked up on customs paperwork as 'DDU' or delivery duty unpaid. This term indicates that Forever Flowers is only responsible for shipping/ sending the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid up front. Therefore, using the DAP (or DDU) incoterm might result in additional charges to the customer. DDU is applicable by whichever delivery method we use (ie. parcel force, dpd, royal mail)
Items sent by Royal mail
Tracking details of all our items are emailed to our customers the day ebfore advising you your item has been dispatched and is on route to you. Items sent by Royal Mail that are undelivered, lost or dispute investigations take 21 days until which time we are unable to offer a refund or replacement. We are unable to garantee a specific delivery date with items sent using Royal Mail services. For potentially 'lost' or any kind of delivery dispute we are unable to open a dispute with Royal Mail until 21 days from despatch have passed. Please be advised that until this time period has elapsed we are not able to send out replacement items or issure refunds. It is Royal Mail's responsibility to complete delivery and we are unable to replace or refund items until the full 21 day period has elapsed.
Delivery address exclusions -
We regret we do not currently deliver to: large commercial premises, PO boxes, Doddle collection shops or similar, universities, student accommodation campuses, army Baracks, APO's or airports. However we have certain ways around some of these delivery exceptions please telephone our studio prior to placing your order on (01959) 509 541
DPD Customer Services (0121) 275 0500
For DPD full delivery terms and conditions click here >> DPD delivery terms.
We also deliver within the UK at weekends. Please ensure you select weekend delivery supplement at checkout. If you select standard delivery at check out but select a weekend date from the calendar we will ship to you the next working week day (Monday - Friday).
In the event your order is returned to us as 'unsuccessfully delivered' for any reason we will charge a re-delivery fee payable before a second attempt will be made.
Subject to stock, we offer an express delivery service (occasionally same day or next day service) when ordered before 11am, please contact us by telephone to discuss your requirements.
Orders are not processed on national bank holidays or Sundays. These will be processed the next working day. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
*Poscode restrictions Map of London deliveries - we deliver anywhere on this map plus Kent.